What is the refund policy?

Returns or exchanges are allowed within 14 days.

To return or exchange products, they must be in their original packaging and in good condition suitable for resale.

If the return is due to an error on our part, we will cover the return shipping costs. However, if the customer returns the order after receiving it, the customer is responsible for both the return shipping costs and any payment service fees incurred on the invoice.

Address: Alsafat Tower Fahad Alsalim Street 53574 Kuwait City

Working hours: Saturday to Thursday, from 11:00 AM to 1:30 PM and from 5:30 PM to 10:00 PM.

Delivery fees are non-refundable.

  • The product must be in its original packaging.
  • Your order requires a receipt or proof of purchase.
  • Commissions are non-refundable for credit and Tabby cards.
  • The following fees are non-refundable:
    • If the order is paid by credit card, a 2.5% fee will be deducted.
    • If the order is paid through Tabby, a 7% fee will be deducted.